Jobs in San Francisco Bay

Verkada is hiring a Technical Support Engineering Manager to lead its global support team, oversee hiring, mentorship, performance metrics, and cross-functional collaboration with engineering and product. The role is on-site in San Mateo, CA, full-time.

Customer Advocacy Lead at Verkada builds relationships with strategic customers, creates case studies and advocacy content, and drives brand storytelling.

Lead a team of Technical Support Engineers at HackerRank, handling escalations, debugging customer issues, building automation workflows, and partnering with product and GTM teams.

The Director of Forward Deployed Engineering will lead a global team of technical engineers who design and deliver customer solutions, partnering with sales, product, and engineering to drive adoption of HackerRank's platform. This hands‑on role focuses on building repeatable processes, standards, and high‑impact technical engagements at scale.

The Head of Post Sales Technology at MongoDB leads AI‑first transformation of customer support, designing an autonomous, data‑driven support organization that uses conversational AI, predictive analytics, and automated workflows to improve agent productivity, customer experience, and cost efficiency.

The Lead Systems Application Engineer (Hardware) at Lumilens will validate 800G/1.6T optical transceivers, support AI networking platforms, and debug high‑speed links for next‑gen AI switches. The role involves customer technical interface, lab validation, and cross‑team collaboration.

Forward Deployed Engineering Manager at CommerceIQ, Mountain View, CA. Lead AI agent deployments for customers, bridge tech and product, drive impact.

Engagement Managers at Scale AI act as trusted operators and thought partners for strategic customers, building deep relationships with researchers and leads while driving project delivery, quality, and commercial outcomes. They identify expansion opportunities and navigate complex customer dynamics in a fast‑growing Gen AI environment.

Technical Support Engineering Manager at Verkada, leading a team to deliver 24/7 support, hire and mentor engineers, and drive product improvements.

The Head of Aurora Support will own end‑to‑end customer support for Aurora’s autonomous vehicle commercial trucking, combining frontline service with deep technical triage. They will build scalable support processes, drive safety‑critical issue resolution, and ensure high customer satisfaction.

The Head of Technical Account Management leads a team of Technical Architects to drive retention and expansion for Hightouch's largest enterprise customers, combining people leadership with deep technical expertise. The role involves strategic customer success, technical excellence, and cross-functional collaboration.