Jobs in New York City

Lead a Field Engineering team in healthcare and life sciences, driving sales and customer success for Databricks' data and AI platform.

The Head of Post Sales Technology at MongoDB leads AI‑first transformation of post‑sales support, designing scalable conversational AI, predictive case routing, and data‑driven insights to improve customer experience and agent productivity.

The Manager of Applied AI Architecture, Enterprise Tech (Cyber) at Anthropic will lead a team of Applied AI Architects to drive AI adoption for cybersecurity firms, shaping pre‑sales strategy and influencing enterprise AI integration.

The Head of Post Sales Technology at MongoDB will lead an AI‑first transformation of post‑sales support, designing autonomous AI platforms, predictive analytics, and governance to improve customer experience and operational efficiency.

The Manager, Support Engineering will build and lead a global support engineering team at Profound, overseeing 24/7 on-call operations, ticket metrics, and escalation processes. They will partner with engineering, product, and sales to improve support tools and ensure high customer satisfaction.

The Head of Programmatic Customer Success at Anthropic will lead the creation of scalable, AI‑driven customer success programs that increase adoption of Claude across enterprise accounts, building digital journeys, metrics, and a small team.

Manage a team of Customer Payments Specialists at Justworks, handling high‑volume payment inquiries, coaching, and improving payment processes.

The Director of Specialist Solutions Engineering at Gong.io will build and scale a high‑performing team that advises customers on AI‑driven revenue solutions, designs operating models, and drives revenue growth across the company. The role involves cross‑functional collaboration with product, marketing, and sales to optimize workflows and enhance stakeholder engagement.

The Head of Post Sales Technology at MongoDB will lead an AI‑first transformation of post‑sales support, designing strategies and platforms that automate and augment customer interactions. This role defines the technology roadmap to enhance agent productivity, predictive service, and data‑driven insights.

Manage coaching and continuous improvement for Justworks Customer Success, developing strategies and programs to enhance performance and customer experience.