Forward Deployment Engineer

About the Role

At Sprinto, your work has purpose — and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment.

Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.

The Forward Deployment Engineer sits at the intersection of customer operations and technical execution. You will work directly with customers to understand how they currently manage their governance, risk and compliance workflows — then translate those needs into live Sprinto workflows. This is a cross-functional builder role inside Customer Experience & Product Management focused on fast time-to-value, strong customer trust, and repeatable deployment patterns.

Key Responsibilities

• Run structured discovery with customer admins, IT/security owners, and business stakeholders to map current-state processes, systems, pain points, and desired outcomes.
• Design the target workflow in Sprinto across entities, owners, automations, checks, approval paths, evidence flows, questionnaires, and AI-assisted actions.
• Configure and deploy customer solutions across Sprinto modules and connected systems; use APIs and custom integrations when native workflows are not enough.
• Build technical assets when needed — API mappings, data transforms, simple scripts, test plans, and troubleshooting guides.
• Develop on the production codebase to extend feature capabilities across the platform.
• Own deployment execution from scoping to go-live, including validation, risk management, issue resolution, and structured handoff to CSM/support teams.
• Pilot solutions with customers, define success criteria, monitor adoption, and iterate based on exceptions, usage signals, and stakeholder feedback.
• Convert repeated customer requests into reusable playbooks, templates, accelerators, and design patterns that improve future deployments.
• Partner closely with Solutions Engineers, CSMs, GRC experts, Product, and Engineering to balance customer customisation with repeatability and product direction.
• Support escalated post-go-live workflow issues where the fix requires technical depth, process redesign, or new deployment patterns.

Required Skills & Competencies

• Customer problem structuring — ability to convert ambiguous customer conversations into precise, actionable problem statements.
• Solution design judgment — strong instinct for when to configure, extend, or build from scratch.
• Full-stack engineering execution — ability to implement production-quality changes across APIs, backend systems, and integrations.
• Agent-driven development — proficiency in using LLM/agent systems (e.g., clause-based agents) to generate, modify, and validate code.
• Prompt & workflow design — designing reliable prompts, tools, and execution flows for consistent agent behavior.
• System integration & APIs — deep understanding of integrating external systems, handling data flow, and managing edge cases.
• Rapid prototyping & iteration — shipping quick solutions, testing with users, and refining in tight feedback loops.
• Debugging & adaptability — diagnosing issues across both human-written and agent-generated code.
• Stakeholder communication — clear, concise communication with both technical and non-technical stakeholders.
• Product sense & feedback looping — identifying repeat patterns and feeding insights back into product and platform improvements.

Good to Have

• Exposure to cloud and business systems such as AWS, Azure, GCP, Google Workspace, Okta, Jira, GitHub/GitLab, HRIS, ticketing, or workflow tools.
• Prior work in security, compliance, IT operations, risk, or highly process-driven SaaS environments.
• Experience with customer onboarding, implementation, or post-sales delivery motions in global SaaS companies.
• Familiarity with frameworks such as SOC 2, ISO 27001, HIPAA, GDPR, or vendor risk workflows is a strong plus.

Benefits

• Work wherever you are: We’re 100% remote, so you get to choose if you want to work from home, cafe, hills or beaches.
• Co-working, on the house: If co-working is your jam, we offer a generous annual allowance of up to INR 14,000 annually* for social working.
• We care about your learning: We are invested in seeing you grow, and commit USD 1000 annually to help you level up your skills.
• We count your spark, not your leaves: We care about you not just as an employee, but as a person. So if you need a reset, make use of Unlimited leaves.
• Your Safety Net, Woven in: We take care of the what-ifs. From health insurance with coverage up to INR 10 lakh for you and your family, to accident protection of an additional INR 10 lakh, and life insurance worth 3× your annual salary, our benefits wrap you and your family in protection so you can focus on thriving.
• Workspace setup of your dreams: Work from anywhere, and if that’s home, we’ll chip in INR 35,000 to help you create a space that’s as effortless as your workflow.

Inclusion & Diversity

Sprinto is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. You are welcome at Sprinto for who you are, and we encourage you to bring your complete selves to work. Our culture is built on the strength of diverse thinking — when people with different perspectives, ideas, and ways of solving problems come together, it fuels collaboration and accelerates our mission.

At Sprinto, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. Please share your request for reasonable accommodations at any stage of the application or interview process; we want to ensure everyone feels heard and seen.