Workplace Experience Manager

You'll partner closely with Talent Acquisition, People Operations, IT, Security, Payroll, Finance, Marketing, Facilities, and hiring managers across the full employee journey. The right person is engaging, highly organized, operationally strong, and comfortable with ambiguity, equally at ease facilitating orientation, improving a workflow, managing a vendor, or building a dashboard.

What You'll Do

ONBOARDING

• Own the U.S. onboarding experience from offer acceptance through the first 90 days
• Facilitate weekly new hire orientation and ensure Day 1 readiness across equipment, systems, workspace, and manager handoffs
• Build and maintain onboarding materials, manager guides, checklists, and 90-day frameworks
• Partner with hiring managers on role-specific onboarding plans and ramp milestones
• Use automation and AI tools to reduce manual tracking and improve visibility
• Track and report on Day 1 readiness, completion rates, manager participation, and new hire feedback
• Continuously identify gaps and drive improvements through clear ownership and process design

EMPLOYEE EXPERIENCE

• Design and deliver workplace programs that strengthen connection, collaboration, and engagement
• Plan onsite events, recognition moments, and company celebrations
• Partner with Marketing on employer brand touchpoints and internal communications
• Use feedback and participation data to improve programming within budget

WORKPLACE OPERATIONS

• Own daily operating standards for the Mountain View office
• Serve as the primary contact for workplace issues and resolve them quickly
• Partner with Facilities, IT, and Security to maintain a safe, functional, welcoming environment
• Monitor utilization, feedback, and service trends to drive continuous improvement
• Manage vendors, contracts, service levels, and renewals
• Partner with Finance on budgets, approvals, and spend reporting
• Maintain compliance records, safety documentation, SOPs, and workplace postings
• Set clear expectations and service standards for office support resources
• Build the operating model for the function and make the case for future headcount or tools as the company grows
• Hire and manage additional support as the function expands

What You Have

• 7+ years in workplace experience, onboarding, office operations, or a related People function
• Experience independently owning onboarding programs pre-boarding through 90 days
• Experience supporting an office of 300–500 onsite employees or similar complexity
• Experience managing a small team, contractors, or vendors
• Strong facilitation, project management, and written communication skills
• Proficiency in Excel/Google Sheets, HRIS, and workflow or project management tools
• Hands-on working style with the ability to execute and build simultaneously
• Comfort operating in fast-moving environments with ambiguity and limited existing infrastructure
• Ability to work onsite in Mountain View every Monday, Wednesday, and Friday

Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization's information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.