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The Customer Support Advocate role at Justworks involves supporting small business customers with payroll, benefits, and HR-related inquiries. The position is remote and requires 5+ years of customer service experience.
The Account Development Executive at Justworks in New York will own the end‑to‑end post‑sale upsell and cross‑sell process, collaborating with Customer Success, Support, and product specialists to expand revenue using AI‑enabled tools and Salesforce.
Customer Support Advocate at Justworks supporting administrators of small business customers with payroll, benefits, compliance, and HR-related inquiries. Handles inbound communications, resolves issues, and contributes to customer retention in a fast-paced environment.
The Project Manager, Partner Experience at Justworks will design, implement, and manage the partner program, oversee onboarding, renewals, and partner advocacy, and drive cross-functional initiatives to enhance partner satisfaction.
The Senior Manager, Strategy Operations - Data & Analytics at Justworks will own quarterly business review processes, lead strategic planning, and drive cross‑functional initiatives that connect data strategy to company objectives. This role requires strong analytical fluency, executive communication, and the ability to influence senior leaders.
Senior Manager, Data Engineering at Justworks leading platform development, team leadership, and scalable data infrastructure.
Senior Manager, Community Marketing at Justworks: lead strategy, build teams, and drive community initiatives.
Senior Data Scientist at Justworks in New York leads end‑to‑end analytics projects, designs experiments, and translates insights into product strategy. Partners with product, engineering, design, finance, marketing, and revenue teams to drive data‑informed decisions and accelerate learning cycles.
Senior Analytics Engineer at Justworks designs and builds scalable data models and a semantic layer in Snowflake. They partner with stakeholders to deliver trusted BI assets and mentor junior engineers.
Senior AI Engineer will join Justworks' AI Frontiers team to develop and productionize AI solutions across the organization, design evaluation frameworks, and translate emerging AI research into practical tools. The role involves cross-functional collaboration, building scalable AI pipelines, and influencing technical strategy.
The Manager, Strategy Operations – Payroll at Justworks will design and drive operational systems, lead cross‑functional initiatives, and enable scalable processes for the Payroll business. The role requires 5+ years of experience and offers a hybrid location in New York.
The Manager, Data Engineering at Justworks leads a team of data engineers in building and maintaining scalable data pipelines and platform infrastructure. They focus on engineering delivery, mentorship, and cross-functional collaboration to drive the data platform roadmap execution.
GTM Engineer at Justworks: build internal GTM tools, integrate Salesforce, Gong, Snowflake APIs, and embed LLM features for revenue teams.
Operations Manager for Data & Analytics at Justworks, building AI‑native workflows, operational systems, and scaling data infrastructure to boost team efficiency.
The role analyzes large datasets to generate actionable insights, designs LLM prompts for QA automation, and partners cross‑functionally to improve customer experience and operational efficiency. It also manages reporting, KPI tracking, and data governance within the Customer Success organization.
Senior Manager, Community Marketing at Justworks leads the strategy and execution of community marketing programs, builds high‑performing teams, and partners across functions to drive measurable impact.
Senior Financial Analyst at Justworks will build and maintain company-wide financial forecasts, model three‑statement results, and provide analytical insights to executive leadership, partnering with finance and accounting teams.
Senior Security Engineer focused on detection and response, designing and maintaining detection logic, conducting threat hunting, and driving incident response improvements. The role involves building high‑quality detections, automating response, and exploring AI‑assisted security capabilities.
Senior Software Engineer, Onboarding at Justworks will design and implement backend services and APIs to transform the company's onboarding process into a self‑serve, AI‑driven experience. The role involves scaling distributed systems, ensuring security of sensitive data, and leading engineering excellence within a fast‑growing startup.
Product Manager, Time at Justworks in New York, leading the Time product team that builds time tracking, PTO, and workforce management tools for small businesses.
Engineering Manager at Justworks leading a team to build and maintain a unified time tracking and payable system, mentoring engineers, and collaborating cross‑functionally.
Engineering Manager at Justworks leads a team building payroll, money movement, and tax calculation products, mentoring engineers and coordinating projects. The role combines hands‑on coding with technical leadership and talent development.
The Engineering Manager, Onboarding at Justworks will lead a team to design and ship a self-serve onboarding platform, mentor engineers, and drive technical strategy across the company.
Senior Software Engineer at Justworks will design and maintain the core payment infrastructure for workforce payroll, focusing on scaling, reliability, and security. The role involves leading technical decisions, mentoring engineers, and collaborating with product and design teams.
Senior Software Engineer at Justworks (NY) builds scalable backend systems for time tracking compliance, mentors engineers, and collaborates cross‑functionally.
The Product Manager, Time at Justworks in New York will lead the strategy and execution of time‑tracking and PTO management products, working closely with engineering, design, and customer teams. The role requires 2+ years of product experience and offers a salary of $127k‑$160k.
Customer Support Specialist, Payments at Justworks in New York, assisting small business customers with payroll, tax, and billing inquiries, providing product education and retention support.
Engineering Manager, Onboarding at Justworks: Lead a team to build self‑serve onboarding, mentor engineers, and drive product strategy.
Engineering Manager, Time at Justworks leads a team to develop and maintain a unified time tracking, leave, shift scheduling, and project tracking platform across multiple jurisdictions, ensuring compliance and accurate payroll. The role involves mentoring engineers, prioritizing projects, and collaborating with product and design.
Senior Software Engineer, Onboarding at Justworks will design and implement backend services to automate and unify the company's onboarding process, handling large-scale distributed systems and API integrations. The role emphasizes system design, technical leadership, and improving user activation.
Senior Software Engineer at Justworks focusing on building a unified Time Lifecycle platform, handling compliance across 50+ jurisdictions, and developing backend services in Ruby on Rails. The role involves designing APIs, ensuring data security, and mentoring engineers.
The Sales Development Representative role at Justworks involves outbound prospecting, pipeline generation, and lead qualification to grow new business opportunities.
Manage a team of Customer Payments Specialists at Justworks, handling high‑volume payment inquiries, coaching, and improving payment processes.
Manager, Sales at Justworks leading Account Executives, focusing on coaching, pipeline integrity, and revenue growth.
Senior Product Marketing Manager, Release Marketing at Justworks, responsible for designing and scaling a release marketing engine that automates feature rollout communications, leverages AI for content workflow, and partners with product and GTM teams to drive consistent, high‑quality monthly narratives. The role emphasizes systems thinking, AI‑first operations, and cross‑functional collaboration to improve release cadence and efficiency.
The Business Insurance Specialist at Justworks in New York, NY, serves as a product expert, quoting and issuing P&C policies, advising prospects, and managing client renewals. They collaborate with sales, onboarding, and operations teams to drive revenue growth and ensure seamless customer experiences.
Senior Data Scientist at Justworks in New York City partners with product, engineering, and other teams to define metrics, run experiments, and drive data‑informed product decisions. The role involves end‑to‑end analytics, A/B testing, and AI‑assisted analysis to accelerate product learning.
Customer Support Specialist, Payments at Justworks, supporting small business customers with payroll, payments, tax, and billing issues, ensuring compliance and retention. This hybrid role requires 6+ years experience and offers a $35-$38.50 hourly wage.
Research Operations Lead (Fixed Term) at Justworks focuses on building scalable research operations, automating workflows, and increasing insights fluency across the organization while ensuring ethical data governance.
Manager, Continuous Improvement Coaching at Justworks leads a team of coaches, designing and delivering performance improvement programs, collaborating cross‑functionally, and measuring impact to elevate customer success.
Program Manager, Product at Justworks (New York). Lead cross-functional initiatives, drive execution, and collaborate with Product, Design, Engineering, and other teams to deliver strategic outcomes. $127k-$139.7k/year.
Financial Analyst, Business Partner role at Justworks involves partnering with R&D, G&A, Marketing, and product teams to drive financial planning, evaluate investments, and support strategic decision-making across core operations and growth initiatives.
Customer Success Performance Insight Analyst at Justworks: data-driven CX ops, LLM prompt design, and insights to boost customer experience.
The Program Manager, Product at Justworks will lead cross-functional initiatives, coordinate program execution, and drive strategic product delivery across technology teams. This role requires strong program management skills, analytical thinking, and collaboration with diverse stakeholders.
GTM Engineer at Justworks designs AI-driven revenue systems, builds data pipelines, and automates go-to-market processes.
Continuous Improvement Coach at Justworks, focusing on coaching teams, analyzing QA data, and driving performance improvements in customer experience. Partners with sales and CX leaders to scale coaching frameworks and measure impact.
Manage coaching and continuous improvement for Justworks Customer Success, developing strategies and programs to enhance performance and customer experience.
Justworks is seeking an experienced Sr. Identity and Access Management Analyst to enhance their IAM program and maturity. The role involves collaborating with business stakeholders to define access controls, implementing IAM solutions, and ensuring security compliance. Candidates should have 5+ years of experience in IAM, RBAC design, and knowledge of tools like Okta, SailPoint, or AWS IAM.